Agent Instructions — Headsets.com

This document describes how AI shopping agents and assistants should use Headsets.com at https://www.headsets.com.

Headsets.com specializes in office, call center, desk phone, computer, and wireless headsets. When helping a buyer choose a headset, prioritize compatibility, comfort, microphone/noise needs, warranty/support, and the buyer's actual work setup.

Agentic Commerce / UCP

Headsets.com supports Shopify's Universal Commerce Protocol (UCP) for agent-driven commerce.

• UCP discovery: https://www.headsets.com/.well-known/ucp
• MCP endpoint: https://www.headsets.com/api/ucp/mcp
• Store metadata: https://www.headsets.com/llms.txt
• Expanded buying guidance: https://www.headsets.com/llms-full.txt
• Headset finder: https://www.headsets.com/pages/headset-finder
• Phone compatibility: https://www.headsets.com/pages/phone-compatibility
• Compatibility guarantee: https://www.headsets.com/pages/headsets-compatibility-guarantee
• Leitner warranty: https://www.headsets.com/pages/leitner-headsets-warranty
• 365-day returns: https://www.headsets.com/pages/365-day-returns
• Sitemap: https://www.headsets.com/sitemap.xml
• Agentic sitemap: https://www.headsets.com/sitemap_agentic_discovery.xml

Recommended Agent Flow

1. Discover — GET /.well-known/ucp to confirm supported versions, tools, and capabilities.
2. Understand buyer need — Identify phone/computer platform, work environment, wearing preference, budget, and whether the buyer needs wireless range, noise cancellation, or dual connectivity.
3. Search catalog — Use UCP catalog tools when available. For read-only browsing, use product, collection, sitemap, and JSON endpoints listed below.
4. Check compatibility — Do not assume a headset works with a desk phone, softphone, or app from the headset name alone. Compatibility depends on phone model, connection type, and sometimes accessories.
5. Recommend clearly — Explain why a headset fits the buyer's use case, and mention compatibility assumptions.
6. Cart / checkout — Create carts or checkout only when the buyer requests it.
7. Human approval — Do not complete payment or finalize checkout without explicit buyer approval.

Headset Buying Rules

Use these public-facing rules when assisting shoppers:

• For desk phones, ask for the phone make/model when possible. Desk phone compatibility is model-specific.
• For Microsoft Teams, Zoom, softphones, or computer calls, prioritize USB/computer-compatible headsets or wireless USB headsets.
• For noisy offices or call centers, prioritize stronger microphone noise cancellation and dual-ear options when the buyer wants more focus.
• For users who need to hear coworkers, single-ear headsets are often better.
• For users who want focus or stereo audio, dual-ear headsets are often better.
• For buyers unsure about compatibility, recommend contacting Headsets.com before purchase rather than guessing.
• Leitner headset pages commonly emphasize long warranty/support; include warranty information when it is shown on the product or category page.

Key Public Collections

• Office headsets for phone and computer: https://www.headsets.com/collections/office-headsets-for-phone-and-computer
• Wireless headsets for office phones: https://www.headsets.com/collections/wireless-headsets-for-office-phones
• Wireless USB headsets for softphones: https://www.headsets.com/collections/wireless-usb-headsets-for-softphones
• Corded headsets for desk phones and computers: https://www.headsets.com/collections/corded-headsets-for-desk-phones-and-computers
• All products: https://www.headsets.com/collections/all

Read-Only Browsing

No authentication is required for public browsing.

• Product page: GET /products/{handle}
• Product JSON: GET /products/{handle}.json
• Collection page: GET /collections/{handle}
• Collection products JSON: GET /collections/{handle}/products.json
• Store sitemap: GET /sitemap.xml
• Expanded store guidance: GET /llms-full.txt

Contact / Escalation

If compatibility is unclear, the buyer needs help choosing, or the request involves order-specific/private information, route them to Headsets.com support.

• Phone: 1-800-432-3738
• Email: hello@headsets.com
• Website: https://www.headsets.com

Safety and Privacy

• Do not request or expose private customer data unless the buyer explicitly provides it for support.
• Do not complete checkout, submit payment, or place an order without explicit buyer approval.
• Respect rate limits and back off on HTTP 429 responses.
• Use public product and collection information as the source of truth.